Frequently Asked Questions | Digestae Help
Frequently Asked Questions
Our Frequently Asked Questions cover DIGESTAE orders, shipping, refunds, products, payments, and customer support. Find answers to common questions below.
Orders
How long does it take to process my order?
Orders are typically processed within 1–5 business days after payment has been confirmed.
Once your order enters fulfillment, it cannot be changed or cancelled.
Can I change or cancel my order?
Yes, but only for a short period after placing your order.
Orders remain in "New" status for approximately 2 hours after they are placed. During this time, you may contact us to request a cancellation or update your shipping address.
Once an order enters fulfillment, we can no longer guarantee changes or cancellations.
Shipping
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
After your order has been fulfilled, estimated shipping times are:
- Standard Shipping: 2–4 business days
- Express Shipping: 1–3 business days (where available)
Estimated total delivery time is:
- Standard: Approximately 3–9 business days
- Express: Approximately 2–8 business days
Delivery times are estimates and are not guaranteed.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update.
Why did my order arrive in multiple packages?
Some orders may ship in separate packages because products may be fulfilled from different warehouse locations.
If your order is split, you'll receive tracking information for each shipment.
Returns & Refunds
Do you accept returns?
Due to the nature of dietary supplements and for health and safety reasons, we do not accept returns or exchanges for change of mind, buyer's remorse, accidental orders, or opened or used products.
Damaged, defective, incorrect, or eligible lost orders may qualify for a refund or replacement as described in our Refund Policy.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Email digestae1@gmail.com with:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
- A description of the issue
We'll review your claim and work toward an appropriate resolution.
What if my package is lost?
If your package appears to be lost during transit, please contact us within 30 days of the estimated delivery date.
If your tracking shows the package as delivered but you haven't received it, please first check:
- Around your property
- With household members
- With neighbors
- Your local carrier
If you're still unable to locate your package, contact us and we'll do our best to assist you.
Products
What is DIGESTAE Meal Support?
DIGESTAE Meal Support is a digestive-support formula featuring Ox Bile, DigeZyme® and Artichoke Extract. It is formulated to support the digestion of dietary fats, proteins, and carbohydrates.
How many capsules are in each bottle?
Each bottle contains 60 capsules, providing 30 servings when used at the suggested serving size of 2 capsules.
How should I take DIGESTAE Meal Support?
Take 2 capsules daily as directed. Always follow the directions and warnings provided on the product label.
Does DIGESTAE Meal Support contain Ox Bile?
Yes. Each serving contains 125 mg of Ox Bile Powder, standardized to 40% cholic acid.
For additional product information, review the product page and Supplement Facts panel.
Payments
What payment methods do you accept?
We accept the payment methods displayed and available through our checkout.
Available payment methods may vary depending on your device, location, and checkout options.
More Frequently Asked Questions
If your question isn't answered in these Frequently Asked Questions, please contact DIGESTAE and we'll be happy to assist you.
Contact
How can I contact DIGESTAE?
Email: digestae1@gmail.com
We aim to respond to all inquiries within 1–2 business days.