Shipping Policy | Digestae Delivery & Order Information

Our Shipping Policy explains DIGESTAE's order processing, shipping methods, estimated delivery times, tracking information, and other important details about receiving your order.

Please review this Shipping Policy before placing an order so you understand our processing and delivery timeframes.

Order Processing

Orders are typically fulfilled within 1–5 business days after payment has been successfully confirmed.

After an order is placed, it will remain in "New" status for approximately 2 hours. During this time, you may contact us if you need to request a cancellation or update your shipping address.

Once your order changes to "Accepted" status and enters fulfillment, it cannot be changed, cancelled, or edited.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Time

After your order has been fulfilled, estimated shipping times are:

  • Standard Shipping (USPS Ground Advantage): 2–4 business days
  • Express Shipping (USPS Priority): 1–3 business days (where available)

Estimated total delivery times, including processing, are:

  • Standard Shipping: Approximately 3–9 business days
  • Express Shipping: Approximately 2–8 business days

Delivery estimates are provided for convenience only and are not guaranteed.

For additional delivery information, please refer to this Shipping Policy before contacting customer support.

Shipping Locations

We currently ship only within the United States.

Free Standard Shipping

We offer free standard shipping on all orders within the United States.

Multiple Shipments

Some orders may arrive in multiple packages.

This may occur if items are shipped separately or fulfilled from different warehouse locations. If your order is split into multiple shipments, you will receive tracking information for each package when available.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after your shipping confirmation email has been sent.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Carrier delays
  • Severe weather
  • High order volumes
  • Public holidays
  • Incorrect or incomplete shipping information
  • Other unforeseen fulfillment or transportation issues

If your order is delayed, please contact us at digestae1@gmail.com, and we will be happy to assist you.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately at digestae1@gmail.com.

Address changes can only be made while your order remains in "New" status. Once your order has entered fulfillment, we cannot guarantee that changes can be made.

Digestae is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Missing Packages

If your tracking information shows your order has been delivered but you have not received it, please first check:

  • Around your property
  • With members of your household
  • With neighbors
  • Your building reception or mailroom
  • Your local postal carrier

If you are still unable to locate your package, please contact us at digestae1@gmail.com, and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at digestae1@gmail.com.

Please include:

  • Your order number
  • A clear photo of the damaged or incorrect item
  • A clear photo of the packaging, if applicable
  • A brief description of the issue

We will review your claim and work toward an appropriate resolution.

Contact Us

If you have questions about anything covered in this Shipping Policy, please contact us at digestae1@gmail.com